Last updated: 9 October 2026
Glowdeer operates this store and website, including all related information, content, features, tools, products and services, to provide you as a customer with a personalised shopping experience (the "Services"). Glowdeer is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use and disclose your personal information when you visit, use or make a purchase or other transaction using the Services, or otherwise communicate with us. If there is a conflict between our Terms and Conditions and this Privacy Policy, this Privacy Policy prevails with regard to the collection, processing and disclosure of your personal information.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use and disclosure of your information as described here.
What personal information do we collect or process?
"Personal information" means information that identifies you or can reasonably be linked to you. It does not include information collected anonymously or that has been de-identified. Depending on how you interact with the Services, where you live and as permitted or required by law, we may collect or process the following categories of personal information, including inferences drawn from it:
- Contact details including your name, address, billing address, shipping address, phone number and email address.
- Financial information including credit card, debit card and financial account numbers, payment card information, transaction details, form of payment, payment confirmation and other payment details.
- Account information including your username, password, security questions, preferences and settings.
- Transaction information including the items you view, put in your cart, add to your wish list or purchase, return, exchange or cancel, and your past transactions.
- Communications with us including the information you include when you contact us, for example in a customer support request.
- Device information including information about your device, browser or network connection, your IP address and other unique identifiers.
- Usage information including information about your interactions with the Services, such as how and when you interact with or browse them.
Sources of personal information
- Directly from you – for example when you create an account, visit or use the Services, communicate with us or otherwise provide us with your personal information.
- Automatically through the Services – for example from your device when you use our products or services or visit our website, and through cookies and similar technologies.
- From our service providers – for example when we engage them to enable certain technology and when they collect or process your personal information on our behalf.
- From our partners or other third parties.
How do we use your personal information?
- Providing, tailoring and improving the Services. We use your personal information to provide the Services, including to perform our contract with you, process your payments, fulfil your orders, remember your preferences and items you are interested in, send notifications related to your account, create, maintain and manage your account, arrange shipping, facilitate returns and exchanges, enable you to post reviews, and create a customised shopping experience, for example by recommending products related to your purchases.
- Marketing and advertising. We use your personal information for marketing and promotional purposes, such as sending marketing communications by email, text message or post, and showing you online advertising for products or services on the Services or other websites, including based on items you previously purchased or added to your cart and other activity on the Services.
- Security and fraud prevention. We use your personal information to authenticate your account, provide a secure payment and shopping experience, detect, investigate or act on possible fraudulent, illegal, unsafe or malicious activity, protect public safety and secure our Services. If you create an account, you are responsible for keeping your login details safe. We strongly recommend that you do not share your username, password or other access details with anyone else.
- Communicating with you. We use your personal information to provide customer support, respond to you promptly and maintain our business relationship with you.
- Legal reasons. We use your personal information to comply with applicable law or respond to valid legal process, including requests from law enforcement or government agencies, to investigate or take part in civil discovery, potential or actual litigation or other adversarial legal proceedings, and to enforce or investigate potential violations of our terms or policies.
How do we disclose personal information?
In certain circumstances we may disclose your personal information to third parties for legitimate purposes in line with this Privacy Policy, including:
- With Shopify, vendors and other third parties who perform services on our behalf (for example IT management, payment processing, data analytics, customer support, cloud storage, fulfilment and shipping).
- With business and marketing partners who provide marketing services and advertise to you. For example, we use Shopify to support personalised advertising with third-party services based on your online activity across different merchants and websites. Our business and marketing partners use your information in accordance with their own privacy notices. Depending on where you live, you may have the right to instruct us not to share information about you for targeted advertising based on your online activity across merchants and websites.
- When you ask us to, or otherwise consent to, disclose certain information to third parties, for example to ship products to you or through your use of social media widgets or login integrations.
- With our affiliates or otherwise within our corporate group.
- In connection with a business transaction such as a merger or bankruptcy, to comply with applicable legal obligations (including responding to subpoenas, search warrants and similar requests), to enforce applicable terms of service or policies, and to protect or defend the Services, our rights and the rights of our users or others.
Relationship with Shopify
The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve them. Information you submit to the Services is transmitted to and shared with Shopify and with third parties that may be located in countries other than where you live. To help protect, grow and improve our business, we use certain enhanced Shopify features that incorporate data and information from your interactions with our store, other merchants and Shopify. To provide these features, Shopify may use personal information collected about your interactions with our store, other merchants and Shopify. In these circumstances Shopify is responsible for processing your personal information, including responding to your requests to exercise your rights over its use for these purposes. To learn more about how Shopify uses your personal information and the rights you may have, visit the Shopify Consumer Privacy Policy.
Third-party websites and links
The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites that are not affiliated with or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness or reliability of information found there. Information you provide in public or semi-public places, including on third-party social networking platforms, may also be viewable by other users of the Services and/or of those platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on those platforms or of their owners or operators, unless stated in the Services.
Children's data
The Services are not intended to be used by children, and we do not knowingly collect any personal information about children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the details below to request that it be deleted. As of the effective date of this Privacy Policy, we have no actual knowledge that we "share" or "sell" (as those terms are defined in applicable law) personal information of individuals under 16 years of age.
Security and retention of your information
Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security". In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.
How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide you with the Services, to comply with legal obligations, to resolve disputes or to enforce other applicable contracts and policies.
Your rights and choices
Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. These rights are not absolute, may apply only in certain circumstances, and in certain cases we may decline your request as permitted by law.
- Right to access / know. You may have the right to request access to personal information we hold about you.
- Right to delete. You may have the right to request that we delete personal information we hold about you.
- Right to correct. You may have the right to request that we correct inaccurate personal information we hold about you.
- Right of portability. You may have the right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
- Managing communication preferences. We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option in our emails. If you opt out, we may still send you non-promotional emails, such as those about your account or orders you have made.
If you live in the United Kingdom or the European Economic Area, subject to exceptions and limitations under local law, you may also have the following rights:
- Right to object and right to restrict processing. You may have the right to ask us to stop or restrict processing your personal information for certain purposes.
- Withdrawal of consent. Where we rely on consent to process your personal information, you have the right to withdraw that consent. Withdrawing consent does not affect the lawfulness of any processing based on your consent before its withdrawal.
You may exercise these rights where indicated in the Services or by contacting us using the details below. To learn more about how Shopify uses your personal information and your rights, including in relation to data processed by Shopify, visit privacy.shopify.com/en.
We will not discriminate against you for exercising any of these rights. Where permitted or required by law, we may need to verify your identity before processing your requests. In accordance with applicable laws, you may designate an authorised agent to make requests on your behalf. Before accepting such a request from an agent, we will require proof that you have authorised them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.
Complaints
If you have complaints about how we process your personal information, please contact us using the details below. Depending on where you live, you may have the right to appeal our decision by contacting us, or to lodge your complaint with your local data protection authority. For the EEA, you can find a list of the competent data protection supervisory authorities on the European Data Protection Board website.
International transfers
Please note that we may transfer, store and process your personal information outside the country you live in. If we transfer your personal information out of the European Economic Area or the United Kingdom, we rely on recognised transfer mechanisms such as the European Commission's Standard Contractual Clauses, or equivalent contracts issued by the relevant UK authority, unless the data transfer is to a country that has been determined to provide an adequate level of protection.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last updated" date and provide notice as required by applicable law.
Contact
If you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please contact us via our contact form. For the purposes of applicable data protection laws, we are the data controller of your personal information.